Sales Clerk
Mersen USA Holding Corp Mersen USA Holding Corp Bay City, MI Bay City, MI Part-time Part-time $15 an hour $15 an hour PART TIME CUSTOMER SERVICE CLERK Reports to:
Costing and Customer Service Supervisor General Description:
Coordination of customer service activities requiring and the handling of customer accounts Exemplary Duties/
Responsibilities:
Responsible for order placement, quotations and launching Internal Work orders.
Correlate production and shipping in relation to the customers stated requirements and inform customer of schedule changes, product changes, if needed and secure adequate lead time.
Help CSR with inquiries concerning order status and complaints; referring technical issues to appropriate personnel.
Verify confirming orders, and update information on customer's portal.
Help CSR upon request for return material requests (RMA) and issuance of credits after proper approval.
Key information into computer for order entry, quotations, invoicing, correspondence and various reports.
Compile mailings for literature.
Put together internal packets and shipping documents when they are completed.
Scan sales order packets into docuware.
Scan work order packets into docuware.
Minimum
Qualifications:
One to three years related experience or training; or equivalent combination of education and experience.
Candidate must have strong communication skills, detailed oriented with high degree of accuracy, and ability to multitask.
Strong computer skills, and good proficiency in excel is required.
This job specification should not be construed to imply that these requirements are the exclusive standards of this position.
Incumbents will follow any other instruction, and perform any other related duties, as may be required by their supervisor.
Pay rate $15/hour Exemplary Duties/
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Costing and Customer Service Supervisor General Description:
Coordination of customer service activities requiring and the handling of customer accounts Exemplary Duties/
Responsibilities:
Responsible for order placement, quotations and launching Internal Work orders.
Correlate production and shipping in relation to the customers stated requirements and inform customer of schedule changes, product changes, if needed and secure adequate lead time.
Help CSR with inquiries concerning order status and complaints; referring technical issues to appropriate personnel.
Verify confirming orders, and update information on customer's portal.
Help CSR upon request for return material requests (RMA) and issuance of credits after proper approval.
Key information into computer for order entry, quotations, invoicing, correspondence and various reports.
Compile mailings for literature.
Put together internal packets and shipping documents when they are completed.
Scan sales order packets into docuware.
Scan work order packets into docuware.
Minimum
Qualifications:
One to three years related experience or training; or equivalent combination of education and experience.
Candidate must have strong communication skills, detailed oriented with high degree of accuracy, and ability to multitask.
Strong computer skills, and good proficiency in excel is required.
This job specification should not be construed to imply that these requirements are the exclusive standards of this position.
Incumbents will follow any other instruction, and perform any other related duties, as may be required by their supervisor.
Pay rate $15/hour Exemplary Duties/
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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