Automotive Service Advisor
Rowleys Tires & Automotive Services Rowleys Tires & Automotive Services Bay City, MI Bay City, MI Full-time Full-time From $15 an hour From $15 an hour Responsibilities for Service Writer Provide excellent customer service from intake to release of vehicle, and perform any additional follow up Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan Advise the customer on the auto repairs that you recommend and offer a pricing quote Communicate with parts sellers and technicians to make sure everything needed is on hand Provide updates to customers as their work is completed Answer detailed questions about services performed and price information Maintain customer records by keeping all files organized Schedule appointments over the phone Qualifications for Service Writer A high school diploma or equivalent.
Basic math and accounting knowledge.
Work experience and product knowledge may be advantageous.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.
Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems.
Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding.
Organizational and record-keeping skills.
Ability to stand, walk, sit and lift up to 50 pounds.
Have a teamwork mindset in the workplace and accept feedback on your work.
Understand the typical format of company schedules in order to manage time efficiently.
Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
Learn and maintain all general housekeeping and ensure daily performance.
Compensation based on experience and is negotiable! Must have a valid driver's license with clean driving record.
You must also have the ability to pass pre-employment physical and drug testing.
Overtime available as required (upon management approval).
This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off Day range:
Monday to Friday Shift:
Day shift No nights License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Basic math and accounting knowledge.
Work experience and product knowledge may be advantageous.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.
Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems.
Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding.
Organizational and record-keeping skills.
Ability to stand, walk, sit and lift up to 50 pounds.
Have a teamwork mindset in the workplace and accept feedback on your work.
Understand the typical format of company schedules in order to manage time efficiently.
Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
Learn and maintain all general housekeeping and ensure daily performance.
Compensation based on experience and is negotiable! Must have a valid driver's license with clean driving record.
You must also have the ability to pass pre-employment physical and drug testing.
Overtime available as required (upon management approval).
This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off Day range:
Monday to Friday Shift:
Day shift No nights License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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