Customer Service Clerk
City of Bay City City of Bay City Bay City, MI Bay City, MI Full-time Full-time $17.
74 an hour $17.
74 an hour 17 hours ago 17 hours ago 17 hours ago The City of Bay City is currently seeking an organized, courteous candidate who possesses excellent organizational and time management skills who can work with numerous interruptions, work effectively under time constraints and can establish and maintain effective work relationships with other employees, city officials, and the general public.
This is a moderately difficult position requiring the ability to receive payments for a variety of transactions involving utility services, fines, taxes, maintaining records on the payment of personal property taxes, providing information on assessments and property taxes, invoice of parking tickets, and non-sufficient funds invoicing.
Work requires the ability to conduct customer needs assessments and make decisions that affect other people, the financial resources, and/or the image and reputation of the City.
Must meet strict deadlines and ensure accurate information is correlated and incorporated into all property tax collections, invoicing, work-orders submitted on final reads, name/address changes, shut-off notices, and initiation of new service.
Monitors on-line utility and bank draft payments and manages red flag rules in order to prevent identity theft or misuse of customer accounts.
Some of the Illustrative Job Duties may include:
Act as Customer Service Clerk for utility billing including but not limited to:
AMI meter reading entry, preparation and mailing of shutoff notices, collecting and processing utility deposits.
Acknowledge, greet, and respond to both walk-in customers and telephone inquiries, answers the general phone number for City Hall and handles/transfers the calls, in a tactful, professional, efficient manner.
Research, tabulate, and compile information required to process billing statements, process and issue letters of credit, delinquent letters, budget billing agreements, duplicate payments, and utility deposits.
Reviews Tax Liens and Security Deposit process.
Analyze customer situations and confer with customers by telephone or in person to determine reasons for overdue payments and to review and advise customers on necessary actions for account repayment.
Receives cash, checks, money orders and credit card payments for a variety of transactions including utility bills, tax bills, assessments, fines, service fees and all related city revenue.
Assist supervisor in the gathering information, recording and summarizing data and calling attention to any unusual findings.
Schedule service appointments for Utilities crew.
Reconciles and validates daily cash deposits, and prepares reports.
This includes reconciliation of receipts and all other cash and credit card payments received by the City.
Provides information regarding property taxes and assessments, records payments of real and personal property taxes.
MINIMUM JOB REQUIREMENTS High school diploma or equivalent and one (1) or more years of general clerical, banking, cash handling or accounting experience.
Previous training or education in business, bookkeeping and/or accounting, preferred.
Attention to detail and must be comfortable with decision making.
Must possess excellent computer skills and be proficient with Microsoft Office applications, and have the ability to learn the AMI billing software system, and New World System Financial and Billing software as well as being proficient with 10-Key Operations.
Work requires regular in-person attendance on the days and times scheduled, a high level of mental alertness, and integrity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
74 an hour $17.
74 an hour 17 hours ago 17 hours ago 17 hours ago The City of Bay City is currently seeking an organized, courteous candidate who possesses excellent organizational and time management skills who can work with numerous interruptions, work effectively under time constraints and can establish and maintain effective work relationships with other employees, city officials, and the general public.
This is a moderately difficult position requiring the ability to receive payments for a variety of transactions involving utility services, fines, taxes, maintaining records on the payment of personal property taxes, providing information on assessments and property taxes, invoice of parking tickets, and non-sufficient funds invoicing.
Work requires the ability to conduct customer needs assessments and make decisions that affect other people, the financial resources, and/or the image and reputation of the City.
Must meet strict deadlines and ensure accurate information is correlated and incorporated into all property tax collections, invoicing, work-orders submitted on final reads, name/address changes, shut-off notices, and initiation of new service.
Monitors on-line utility and bank draft payments and manages red flag rules in order to prevent identity theft or misuse of customer accounts.
Some of the Illustrative Job Duties may include:
Act as Customer Service Clerk for utility billing including but not limited to:
AMI meter reading entry, preparation and mailing of shutoff notices, collecting and processing utility deposits.
Acknowledge, greet, and respond to both walk-in customers and telephone inquiries, answers the general phone number for City Hall and handles/transfers the calls, in a tactful, professional, efficient manner.
Research, tabulate, and compile information required to process billing statements, process and issue letters of credit, delinquent letters, budget billing agreements, duplicate payments, and utility deposits.
Reviews Tax Liens and Security Deposit process.
Analyze customer situations and confer with customers by telephone or in person to determine reasons for overdue payments and to review and advise customers on necessary actions for account repayment.
Receives cash, checks, money orders and credit card payments for a variety of transactions including utility bills, tax bills, assessments, fines, service fees and all related city revenue.
Assist supervisor in the gathering information, recording and summarizing data and calling attention to any unusual findings.
Schedule service appointments for Utilities crew.
Reconciles and validates daily cash deposits, and prepares reports.
This includes reconciliation of receipts and all other cash and credit card payments received by the City.
Provides information regarding property taxes and assessments, records payments of real and personal property taxes.
MINIMUM JOB REQUIREMENTS High school diploma or equivalent and one (1) or more years of general clerical, banking, cash handling or accounting experience.
Previous training or education in business, bookkeeping and/or accounting, preferred.
Attention to detail and must be comfortable with decision making.
Must possess excellent computer skills and be proficient with Microsoft Office applications, and have the ability to learn the AMI billing software system, and New World System Financial and Billing software as well as being proficient with 10-Key Operations.
Work requires regular in-person attendance on the days and times scheduled, a high level of mental alertness, and integrity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
